Case Study:
Grumpy Monkey "Thunderbolt is the agency I was hoping to meet in the first instance."

What Grumpy Monkey Needed

Initially Jamie started working with two other Surrey agencies for in-house web design and development before consulting Thunderbolt Digital.

Jamie explains his reasons for switching to Thunderbolt, “The agencies we spoke to promised us that they could handle the website design and development in-house to our deadline. We passed the completion date and discovered that the first agency hadn’t even started and the second agency was more of a middleman that based the entire working relationship on false promises. This resulted in missed deadlines to the lead up to Christmas, and of course missed sales. It very quickly became evident that this was a company that wouldn’t work for us mainly due to the clear lack of professionalism and understanding from the very beginning.

How We Helped

“I was hesitant to work with Thunderbolt’s web design agency after my previous bad experiences with local Surrey agencies not delivering on time and to budget,” says Jamie. “But I am very happy with Thunderbolt Digital. In my first meeting with Thunderbolt’s founder and director, Saybhan Delilkhan, I was introduced to the whole team that would be dealing with Grumpy Monkey Socks.”

Jamie continues, “From the first meeting, Thunderbolt has been realistic and honest about how they will deliver our website project on time and to our budget. Thunderbolt is exactly what I was looking for. The agency is well-established and employs a friendly team of design and digital experts who work closely together.”

“I experienced poor communication with other agencies. Thunderbolt has been good at communicating with me. The design team nailed a professional look for the Grumpy Monkey Socks website quickly. They also made sure that the previous web design work I had done in South Africa did not go to waste.”

The Grumpy Monkey Socks business is now back on track with Thunderbolt Digital. Jamie says, “I was hesitant to go with Thunderbolt after I’d been let down by other businesses. But I have a bit more faith in digital agencies now. Thunderbolt is the agency I was hoping to meet in the first instance. I am over the moon with the customer service that I have received.”